Simon T. Bailey
- Sales Skills and Motivation
- Customer Loyalty
Audience & Industry
- Sales Professionals
- Senior Management Groups
Simon T. Bailey creates a down-to-earth speaking experience that engages all learning styles, and will share enthusiasm without fluff. Rather than screaming an answer, Simon will impart enlightening insights and provide actionable takeaways.
Are you ready to shift your thinking? Are you ready to improve your life? Then get ready to experience Simon T. Bailey. Simon is the leader of the brilliance movement and one of America’s top ten most-booked corporate and association speakers according to The Speaker Experts. An experience with Simon goes beyond feel-good content to real-life deliverables that impact lives. He connects with any audience on many levels with a relevant message that resonates beyond the stage. Simon has years of business experience with six different companies, including Hyatt Hotels and Resorts, the Orange County Convention Center and Walt Disney World Resort as well as the world-renowned Disney Institute, where he served as sales director. He is the author of seven books, including the highly acclaimed Shift Your Brilliance: Harness the Power of You, Inc.
How To Create A Lift
Celebrating Rather Than Tolerating
Removing the Constraints
The Simon T. Bailey Experience
TEDxChathamKent: Be the Boom! Breaking Sound Barriers in Education
Be the Spark: Five Platinum Service Principles for Creating Customers for Life
Customer Service is department.
Customer Love is mindset.
Do customers love your brand? Do your employees love your brand?
If so, then you have the secret sauce to becoming unforgettable to those you serve. In a world of information and interaction overload, SPARK ignites an emotional experience that causes customers to Velcro themselves to you and recommend your brand to their sphere of influence.
Where there is no SPARK, there is no joy. Where there is no joy, there is no hope; and where there is no hope, there is no passion. Without passion, a job is just a job. A business is simply something to do instead of something that makes a difference in the world. However, when a business finds it spark it transfers psychological ownership to all employees to emotionally connect instead of being mechanical in creating memorable moment.
This learning experience will equip you with simple ways to operationalize SPARK within your organization.
Key Takeaways from Be the Spark – Five Platinum Service Principles
· See them as Guests
· Personalize the Experience
· Anticipate and Uncover Needs
· Respond with Immediate and Appropriate Service
· Keep them Loyal Through Acts of Kindness
Spark: Act Like an Employee and Think Like a CEO
Men and Women with SPARK understand that a paycheck is given to people who show up, and opportunities are given to those who think and work beyond what they are paid to do.
This is a fresh way of thinking in 2020 and beyond. As CEO (Chief Execution Officer) of your life, you’re intentionally accountable to having a fluid career vision, high performance behaviors, positive habits, and consistent execution. You have the uncanny ability to produce uncommon results in uncommon times.
Are you that person that the organization cannot live without?
Team Members with SPARK are transformational thinkers that positively impact everyone else around them by raising the vibrational level to produce tangible results. When everyone else is saying NO! Team members with SPARK find a way to say YES!
Men and Women with SPARK are leaders without titles who leverage relationship capital to do what is common in an uncommon way.
Men and Women with SPARK stop waiting for human resources to assign a new role and pivot from a job description to doing meaningful tasks.
Men and Women with SPARK fire themselves from their jobs and re-hire themselves as “intrapreneuers” intending to take their organization to the next level.
When I served as Sales Director at Disney Institute, I learned when I sparked moments for the people I was serving, I also sparked something in myself. I realize we spend so much time at work, if we’re going to revolutionize our lives, we have to leverage the moments we’re on the clock. Now, I’m dedicated to helping you uncover your inner fire and grow it each and every day.I want to teach you the mental algorithm to be a SPARK so that you can accelerate your results.
Key Takeaways for SPARK: Act Like an Employee and Think Like a CEO
· How to upgrade your skill and stop waiting for the organization to do it for you.
· Be an Influencer who understands what’s happening at 30,000 feet and can execute at 500 feet.
· Build Relationships with the C-Suite through proximity positioning.
· How to leverage the eyes and ears of others throughout the organization.
· Follow the money by obtaining financial intelligence.
· How to understand and navigate the internal culture to get things done.
· Speaking is the New Marketing – learn how to use your mouth and mind to advance your career.
Leading With Spark: Create a Culture Where Everyone Matters
Transformational leaders are divergent thinkers who refuse to settle for a status quo culture. They are relentless in creating an environment where everyone belongs and brings their best selves to work.
This is a conscious inclusive mindset that fosters growth, high performance, and trust. Culture is more than the mission and vision of the organization. Culture happens when no one is looking. As business changes at the speed of light, an organization’s culture will stand the test of time if it’s built on the right foundation.
Leading with Spark is understanding that the purpose of leadership is to invite men and women on a journey to discover the leader within themselves while they’re following you. A leader can only take people to a place that he or she has already experienced.
Leading with Spark is understanding that innovation only happens when everyone has a seat at the table and their voice can be heard.
Leading with Spark is releasing the need to always be right and shifting to creating a culture that evolves from “me to we”.
Forward thinking leaders are forward looking leaders who understand the difference between effectiveness and busyness. Culture is the game changer that attracts talent, engages customers, and establishes a brand in the next decade.
Key Takeaways for Leading with Spark:
· What is culture and how to establish one wherever one believes that they belong.
· How to create a deeper connection with talent so that they become the ambassadors for the brand.
· Spark a relationship with customers by understanding culture + connection + customers = revenue.
I contracted Simon to run a session titled, "Shift Your Brilliance: Harnessing the Power of You, Inc.," last May at Microsoft on behalf of one of our employee resource groups, and it was an overwhelming success, receiving the highest marks of our 2-day professional development program. Simon has a tremendous gift for adding perspective and value for those that are looking to aim higher in their personal and professional endeavors. His passion is unbridled and infectious. I first encountered Simon during a leadership workshop more than 10 years ago, and I have followed his teaching ever since and I am happy to say that he has been a contributor to several teams within Microsoft's ranks in recent years. Needless to say, I highly recommend Simon for your professional development programming.Microsoft Corporation
Simon, All I can say is WOW!! Your message at Opportunity Exchange was absolutely astounding and it was clear to everyone that the we all have work to do within ourselves and finding out whether or not we are Cheetah’s or Hippo’s is just a small part of the equation! On behalf of myself and ALL of Toyota I want to say a heart-felt thank you for being a part of our event. Every year it becomes harder to top our previous event and for 25 times we did just that, but it could not have been done without you being a special part of it! Again, all the best and do not hesitate to reach out to us should you need anything in for future. Continued success my friend for you are certainly a breath of fresh air! Thank you!Toyota
Simon T. Bailey
Shift Your Brilliance: Harness the Power of You, Inc. (Brilliant Living Series) (opens in a new tab)
Simon T. Bailey
Brilliant Living: 31 Insights to Creating an Awesome Life (opens in a new tab)
Simon T. Bailey