James Poulter

Masterclass – Executive Chat Mastery

The Executive ChatGPT Mastery course is a comprehensive 90-minute session designed to equip executives and professionals with the skills and knowledge to integrate ChatGPT into their daily workflows. This course will demonstrate how to leverage ChatGPT to enhance meetings, summarize and organize information, and function as a personal assistant. The session will emphasize ethical and mindful usage of ChatGPT, ensuring participants can confidently set up and utilize this tool in their work environments.

Course Objectives:

· Understand the capabilities and limitations of ChatGPT.

· Learn how to use ChatGPT to enhance and run meetings.

· Master techniques for summarizing and organizing information and data.

· Explore how ChatGPT can serve as a personal assistant.

· Discover use cases in marketing, PR, content creation, and social media.

· Gain confidence in setting up and managing ChatGPT for team success.

Key Takeaways

– Practical Skills to integrate CHATGpt into Daily Workflows

– Enhanced meeting management and information organisation techniques

– Knowledge of ethical considerations in AI Usage

– Readiness to set up and operate CHATGPT instances for team success

Understanding the Innovator’s Mindset: A Guide for Business Leaders

In this talk, James Poulter—serial entrepreneur, agency owner, founder, advisor, and former LEGO employee—will take business leaders on a journey into the mind of the innovator. This session is designed to help leaders understand and support the entrepreneurs and creative thinkers within their organizations. By uncovering the unique traits, risk tolerances, and expectations of innovators, James will provide actionable strategies to cultivate an environment where these individuals can thrive and drive value for the organization.

Key Themes:

The Innovator’s DNA

· Who are the innovators in your organization?

· Core characteristics of innovators: Creativity, problem-solving, and a desire to challenge the status quo.

· Why they approach risk differently: Seeing opportunities where others see obstacles.

The Innovator’s Journey: Expectations and Challenges

· Understanding how innovators think: Ideation, experimentation, and iteration.

· The balancing act of ambition and self-doubt: What leaders need to know about the emotional side of innovation.

· Why innovators often push boundaries—and why that’s a good thing.

Leadership Strategies for Supporting Innovators

· Speaking the innovator’s language: Tips for effective communication and collaboration.

· Providing psychological safety: How to encourage risk-taking without fear of failure.

· Balancing autonomy and structure: Giving innovators the freedom to create while aligning their work with organizational goals.

Creating an Innovation Culture

· Identifying and leveraging innovators in your organization.

· Fostering a growth mindset across teams.

· Building pathways for ideas to move from concept to execution.

Turn It Off And On Again: Rebooting Your Customer Experience for the AI Age

In this cutting-edge presentation, JP Poulter guides organizations through the process of reimagining and revitalizing their customer experience strategies for the AI-driven era. Using the familiar IT troubleshooting advice “Turn it off and on again” as a metaphor, JP demonstrates how to reset, reconfigure, and reboot customer interactions to harness the full potential of AI technologies

Key Topics Covered:

· Turning Off: Assessing and Retiring Outdated Approaches

· Reconfiguration: Integrating AI into the CX Stack

· Turning On: Activating Your AI-Powered CX Strategy

· Continuous Improvement: Ensuring Your CX Stays Cutting-Edge

“The Robots Are Coming

In this groundbreaking talk, JP Poulter guides organizations through the process of rewiring their teams for the AI age. Using his custom-developed “AI Nervous System” framework, JP provides a clear roadmap for integrating AI into your organization’s DNA, ensuring you’re not just ready for the future – you’re actively shaping it.

Key Themes

· Understanding and implementing the AI Nervous System framework

· Customizing Large Language Models (LLMs) to support team functions

· Navigating the ethical considerations of AI deployment

· Leveraging AI to enhance connections with customers and employees

CTRL – ALT- DEL

In this transformative talk, JP Poulter introduces a powerful framework for cultivating innovation within organizations. Using the familiar computer command “Ctrl, Alt, Delete” as a metaphor, JP guides leaders and teams through the process of reinventing their approach to innovation. This talk doesn’t just theorize about innovation—it provides a practical roadmap for embedding creativity and forward-thinking into your organization’s DNA.

Ctrl: Gaining Control

· Developing active listening skills across all levels of the organization

· Implementing feedback loops to capture insights from employees and customers

· Creating a system for idea capture and evaluation

· Establishing innovation metrics and KPIs to track progress

Alt: Creating Alternatives

· Techniques for breaking out of conventional thinking patterns

· Cross-pollination of ideas from different industries and disciplines

· Scenario planning and future-casting exercises

· Embracing diversity and inclusion as catalysts for innovative thinking

Delete: Unlearning and Renewal

· Identifying and challenging outdated assumptions and processes

· Techniques for overcoming resistance to change

· Creating a ‘fail fast, learn quickly’ culture

· Implementing systems for continuous learning and adaptation

2026 – Autonomous Connected & Enable

In this presentation, James takes you into the not-too-distant future to look at the real impact of new and advancing existing technologies and how they will impact individuals’ lives in 24 hours, and what long-term benefits they will bring.