Roberto De Angelis

Expanding a restaurant brand internationally is never a simple cut-and-paste process. In this presentation, Robert De Angelis explores the critical steps — from selecting the right market and conducting detailed analyses to finding the right local partners and aligning organizational strategies. Learn how to effectively translate your brand's culture and products to new regions while navigating entry strategies, supply chain management, and financial models. This session offers a comprehensive guide to successfully entering global markets.

Roberto De Angelis draws a sharp line between service culture and service strategy. In this talk, he explains how service strategies are born in meeting rooms while service culture grows organically from the unscripted best practices of people who genuinely care. De Angelis will illustrate how a service culture isn't something you document in a binder — it's a belief system lived and felt by every stakeholder. He'll reveal how leadership's commitment to modeling care from the top down creates a lasting culture and what it takes to build and sustain that culture over time.

Generating sales is just the beginning. Roberto De Angelis challenges businesses to think beyond that first transaction. In this session, he explores how companies often shift focus from driving growth to cutting costs and why that's a mistake. Roberto uses vivid analogies — like a still bowl of water disturbed by the ripples of a new business opening — to explain how customer loyalty works. He'll demonstrate how failing to deliver consistent, superior value sends customers back to familiar competitors, and he'll provide actionable insights for keeping your business top of mind — and at the top of the market.

Roberto De Angelis believes operational excellence isn't theoretical — it's factual, measurable, and achievable. In this presentation, he explores the tangible and intangible factors that, when aligned, create a culture of excellence. He explains how even abstract concepts like ownership can be quantified and how these metrics drive competition and accountability across organizations. De Angelis will share proven methods for stacking processes strategically, fostering a results-driven culture, and transforming operational excellence from an ideal into a consistent, competitive advantage.

Roberto De Angelis often gets asked, What is hospitality? But he reframes the question: it isn't an is — it's about what it does. In this talk, De Angelis explores how hospitality evokes feeling and stems from genuine care. Serving a great product may satisfy customers, but it won't guarantee their loyalty. True loyalty comes from the human connection businesses foster when they prioritize care over convenience or cost. He breaks down why many companies get this wrong and a few ways businesses can get it right.