Rachel Botsman
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Rachel Botsman

“Trust enables us to navigate uncertainty, place our faith in people, and take leaps into the unknown.”

Trust Fellow, Oxford University Saïd Business School; Author, Who Can You Trust? and What’s Mine Is Yours; Host, Rachel Botsman’s Trust Issues

“Her talk at Microsoft Research both provoked and inspired, setting off an active conversation that continues to this day and world-wide within the company.”

Microsoft

Expertise In:

  • Innovation
  • Corporate Culture
  • Leadership
  • Teamwork
  • Workforce Effectiveness

Audience & Industry

  • Corporations
  • Senior Management Groups
  • The Marketing and Advertising Industry
  • The Professional Services Industry
  • The Technology Industry

An engaging storyteller and visionary thinker, Rachel Botsman’s skill lies in discovering and explaining paradigm shifts happening in the world and making them meaningful to a wide range of audiences.

Rachel Botsman is a world-renowned trust expert, visual thinker, and dynamic storyteller. Her work aims to inspire people to think differently, talk meaningfully and act purposefully. Rachel’s TED talks have been viewed more than 5 million times.

As a Trust Fellow at Oxford University’s Saïd Business School, Rachel has written and designed two world-first courses on the sharing economy and trust in the digital age. She has taught over 1,500 MBA students and executives over the past five years; empowering the next generation of leaders to make informed decisions about trust in a rapidly changing world.

She is the author of two critically acclaimed books, What’s Mine is Yours and Who Can You Trust? that have been translated into 14 languages. Her first book predicted the rise of the share economy, and was hailed by TIME magazine as one of the “10 Ideas that Will Change the World.”

Who Can You Trust?, her second book, is an exploration of how technology is revolutionizing human trust. It has been praised Adam Grant, Marc Benioff, Sherry Turkle,  and Don Tapscott and was shortlisted for the Business Book Awards.

Her thought leadership regularly appears in the New York Times, The Guardian, Wired, Financial Times, and other publications. She is also the host of the podcast series "Trust Issues", which explores the nature of trust alongside expert guests.

Her innovative ideas have earned her global acclaim; she has been recognized as one of the world’s 30 most influential management thinkers by Thinkers50, one of the Top 10 most influential voices on LinkedIn, and a Young Global Leader by the World Economic Forum.

Named as one of “The world’s top 20 speakers to keynote your conference” by Monocle, she is described by clients including Goldman Sachs, Salesforce, Microsoft, Adobe, PwC, and various government agencies as a “standout favorite for audiences,” with a “rare and visionary intellect.”

With her engaging style, Rachel helps audiences reflect on and rethink the critical role trust plays in their lives and businesses.

Featured Videos

Rachel Botsman's Speech Topics

How Trust Drives Innovation

How do you get customers to trust a new product or idea?

A “trust leap” occurs when we take a risk, or do something new or in a fundamentally different way. It is an integral part of the innovation process, from idea to adoption.

But how can we be persuaded over the chasm of fear to take a risk on something new? In this dynamic session, Rachel reveals the fascinating relationship between trust and innovation - giving audiences the courage to take more risks. She also shares practices for building external trust around new products and ideas.

Key takeaways:

  • Think: A clear understanding of how trust leaps enable innovation.
  • Talk: Fresh conversations around trust that will help drive innovative thinking.
  • Act: Effective approaches that will help you address the trust states of your customers and employees.

The Currency of Trust

How much does your organization value trust?

To survive and thrive, companies and society need trust. It is the currency that enables us to navigate uncertainty, make confident choices, take risks, and leap into the unknown.

In this talk, Rachel challenges audiences to rethink their understanding of trust. Many of her observations about how trust really works run counter to the typical business narrative. For example, she punctures the idea that transparency is the key to more trust. In an engaging format, Rachel helps audiences to get a unique perspective on the role trust plays in our lives, and how we become more trustworthy.

Key takeaways:

  • Think: Dynamic new insights about trust, setting you up to be a better leader, team player, partner, and parent.
  • Talk: New concepts around trust, enabling you to have more meaningful and honest conversations.
  • Act: Concrete strategies that will help you earn trust both inside and outside your organization.

The Power Of Trusting Cultures

How trusting is your workplace?

Trust is both the foundation and the result of a strong culture. It isn’t the result of happy hours and foosball tables. A truly trusting and inclusive culture provides people with a sense of belonging and a feeling of safety. It often involves a shift in focus from the capabilities of an organization to its character.

Rachel Botsman has spent the past decade studying the key traits for creating a trustworthy culture, including humility, reliability, vulnerability, and integrity. She also highlights key leadership styles for earning trust, including setting clear expectations and the symbiotic relationship between strength and compassion.

Key takeaways:

  • Think: A new way to think about how your organization harnesses the power of trust to cultivate a positive, inclusive, and productive culture.
  • Talk: A new language that will enable confident conversations about trust in the workplace with employees  at all levels.
  • Act: Actionable ideas that will help you repair trust and deal with trust issues in your organization.

Works by Rachel Botsman