Rachel Botsman

AI is rapidly reshaping how we make decisions, create, work, and even trust one another. But here’s the challenge: most of the questions about trust and AI are framed incorrectly. The real issue is not whether people should trust AI, but how we design AI systems to be genuinely trustworthy. Rachel uses her ‘Trust Shift’ framework to show how every major leap in history has required new forms of trust, and why AI marks a fundamentally different moment that forces us to rethink the rules altogether.

Participants will learn:

• Why the real question is not “should we trust AI?” but “when is it trustworthy?”

• The challenges and possibilities of shifting trust from people to intelligent systems

• How the AI Trust Matrix reveals where different systems stand on trustworthiness

• The four dimensions that determine whether an AI system earns or loses confidence.

Why do some innovations fail while others succeed? The difference is rarely the technology; it’s whether people trust it enough to make the leap. Every breakthrough depends on what Rachel calls a Trust Leap: the decision to embrace a new way of working, creating, or connecting. Yet too often, innovators obsess over features and functions and overlook the trust conditions that truly determine adoption. Drawing on 15 years of work with Fortune 500 companies and start-ups, Rachel shares her ‘Trust Leap’ framework, showing why designing for trust is as essential as designing for usability or beauty. Through stories that span from historical inventions to today’s disruptive start-ups, she reveals how trust is the hidden design layer that allows ideas to take root and grow.

Participants will learn:

• Why trust is the bridge that makes people willing to take risks on new ideas.

• The design principles that encourage people to make a ‘Trust Leap.’

• How to identify and close the trust gaps that quietly block adoption.

When the world feels complex and fast-moving, trust becomes a powerful source of clarity and confidence. It gives people the courage to take smart risks, collaborate across teams, and lean into change instead of resisting it. Yet despite how often we use the word, trust is still clouded by myths. In this keynote, Rachel deconstructs those misconceptions and invites audiences to rethink trust as something they can actively shape. With her ‘Risk–Trust Lens’ framework, she shows why the balance between risk and trust is the hallmark of adaptive leadership and shares practical tools leaders can use to build cultures where people feel safe, supported, and ready to step into the unknown.

Participants will learn:

• Why trust is the foundation of resilience in uncertain times.

• How to use the ‘Risk–Trust Lens’ to make smarter decisions under pressure.

• The four traits every leader must consistently demonstrate to earn trust.

• Why cultures built on trust consistently outperform those built on control

As AI rapidly expands its role in our lives, an important question is being asked: what level of trust can – and should – we place in AI systems? Renowned trust expert Rachel Botsman brings a different perspective to discussions on what trusting AI really means. She will explain why we need to think differently to earn and maintain trust in AI – and propose how we can make AI systems more trustworthy.

Rachel is available for fireside conversations with leaders or to join panels on the important and timely topic of trust and AI.

A profound trust shift is happening in our workplaces. As workforce dynamics evolve faster than ever before, how can we lead with trust amid all this uncertainty and flux? Here, Rachel introduces a powerful new idea that will change the way organizations think about the future of work. She explains how leaders can navigate new possibilities and expectations – and reveals what can be learned from gaming designers about workplace dynamics.

Why do some innovations fail, and others succeed? Trust is the key differentiator. You can only get people – employees or customers – to use a new product or service if they’re willing to take a ‘trust leap’ – to take a risk to do something new or different. Based on a decade of research and teaching with Fortune 500 companies, governments, and start-ups – Rachel will map out the principles of how you get teams to design for trust in ways that help new ideas succeed and be trustworthy. She also shares how designers, entrepreneurs, and leaders can improve practices to consider the unintended consequences of new technologies.

Trust is both the foundation and the result of a strong culture, and it’s fundamental to creating a better world of work. Yet, with the dynamics of teams in a state of flux, it has never been more challenging to keep people connected, engaged, and aligned with company values – and with each other. In this session, Rachel challenges assumptions and reframes how trust really works. You’ll walk away with clear frameworks and actionable ideas on how to put trust at the heart of your leadership and culture – and learn how to behave in trustworthy ways.