- Peak Performance
- Personal Growth and Achievement
- Overcoming Obstacles and Challenges
- Workforce Effectiveness
Audience & Industry
- Senior Management Groups
- The Professional Services Industry
- Sales Professionals
The co-author of four New York Times best-selling books on business, Dan Heath offers a breadth of expertise to teach audiences at any level how to utilize the power of moments to manage and lead successful change, make communication stickier, and improve their decision-making skills.
Known for combining an entertaining style with useful and articulate insights, Dan Heath weaves together research-based tools, fascinating stories, and a liberal dose of humor. Co-author to four New York Times best-sellers with his brother, Dan will be releasing his breakout book, Upstream, in Spring 2020. Dedicated to the prevention of crises before they happen, Upstream features intensive case studies that will give any audience the tools to become unconventional problem solvers and revolutionize their approach to achieving professional and personal goals. Co-authored books include: Made to Stick, Switch, Decisive, and The Power of Moments, which explores why certain brief experiences can jolt, elevate and change us—and how we can learn to create these extraordinary moments in our life and work. The Heaths’ emphasis on practicality has given them a broad-ranging audience and their books have been praised by sources ranging from the Harvard Business Review and the U.S. Army, to People magazine.
Dan is a Senior Fellow at Duke University’s CASE center, which supports entrepreneurs who fight for social good. An entrepreneur himself, in 1997, Dan co-founded Thinkwell, an innovative publishing company that produces a radically reinvented line of college textbooks. A graduate of the Harvard Business School, Dan was named to the Thinkers 50, a ranking of the world’s 50 most influential management thinkers in 2013 and has also been featured on Fast Company magazine’s list of the Most Creative People in Business. He has spoken to teachers, police chiefs, U.S. senators, interior designers, Navy admirals, health care leaders, marketers, ministers, and countless executive teams, across 26 countries on 6 continents. (He’s still waiting for that invitation from Antarctica!)
Dan Heath says Transitions Cry Out for Peak Moments
Dan Heath says Moments Are Messages
Dan Heath: Is Your School All Practice, No Game?
Dan Heath: Build Peaks, Don't Fix Potholes
Dan Heath: Tripping over the Truth
*NEW* UPSTREAM: The Quest to Solve Problems Before They Happen
So often in our organizations and communities, we fall into a cycle of reaction. A problem happens, and we respond. We fight fires. We contend with emergencies. Researchers call this "tunneling": We don't see the big picture, and we don't think about the future, we just keep pushing forward from one crisis to the next. What if instead we could shift our energies upstream -- uncovering and addressing the source of those problems?
In this talk, Heath will reveal how some leaders have learned to spot problems in advance: There's a school district that can predict which students will drop out -- 4 years before graduation. There's an internet service company that can predict which customers are likely to cancel their subscriptions -- as early as two weeks after they sign up! When we shift from downstream response to upstream planning, it can cause miracles: One company eliminated 25 million customer support calls by asking, "How can we make sure our customers never need to call us?" And one nation in Europe has almost eliminated teenage substance abuse by asking, "How can we create a teenage culture that offers such compelling sober activities that teens simply don't feel like drinking or doing drugs?"
Heath will share the three forces that push us downstream, as well as the powerful levers we can use to start preventing problems before they happen.
Making Ideas Stick
In a world drowning in information, how do you make your idea stand out? It’s hard enough just to get an audience for your idea—and much harder still for it to be memorable and meaningful for your listeners. How much do you remember from the last PowerPoint presentation you saw?
Yet there are ideas that seem to stick naturally, ranging from urban legends to proverbs. Dan's international best-seller Made to Stickrevealed the surprising parallels between these naturally sticky ideas and ideas in the workplace that change attitudes and behavior, including successful corporate strategies, product visions, public health messages, and even coaching advice. As a result of the unexpected analysis and the practical advice that derives from it, Made to Stick was an Amazon Top 10 Business Book and was subsequently translated into over 30 languages.
In this talk, Dan will reveal that sticky messages of all kinds draw their power from six key traits, ranging from unexpectedness to emotion. If you understand these traits, you can communicate your own ideas in a way that is influential and lasting—in a way that sticks.
Leading a Switch
Why do some big changes happen easily while many small changes prove impossible? The answer hinges on some of the most fascinating findings in psychology. Our mind is divided into two different systems—an analytical mind and an emotional mind—that are often in conflict, particularly in situations of change. Building on this research, and based on the book, Switch, which spent 47 weeks on the New York Times best-seller list, Dan will reveal a simple, three-part framework that will help you change things in tough times.
All of us have things we want to change—in our families, our businesses, and our communities. Our goal might be as simple as losing a few pounds or as complex as changing the culture of an organization. Where do you start? And what do you do when you face resistance? This session is a must for any change leader who is struggling to make progress. Dan’s talk will give leaders the specific tools—and the inspiration—they need to make change happen.
Research in psychology has revealed that our decisions are disrupted by an array of biases and irrationalities. Unfortunately, merely being aware of these shortcomings doesn’t fix the problem, any more than knowing that we are near sighted helps us to see. The real question is: How can we do better?
In this session, Dan will introduce a four-step process designed to counteract these biases based on his #1 Wall Street Journal best-seller, Decisive. In the book, the Heath brothers sifted through voluminous literature on decision making to unearth practical solutions to our biases. This presentation will share an array of fascinating stories, from a rock star’s ingenious decision-making trick, to a CEO’s career-ending acquisition, to a single question that can often resolve thorny personal decisions.
Audience members will walk away with fresh strategies and practical tools enabling them to overcome decision paralysis and make better choices, faster. Because the right decision, at the right moment, can make all the difference.
Creating Moments That Matter
Some experiences are vastly more memorable and meaningful than others: A moment of extraordinary service that a customer can’t stop talking about. A moment of insight that helps a group of employees embrace a new vision. A moment of compassion that makes a patient’s burden feel lighter. Everywhere you look, people are trying to craft memorable experiences—from customer experiences to patient experiences. Leaders are working hard to boost employee engagement, student engagement, and parishioner engagement. But these discussions have been dominated by a focus on fixing problems (what Dan Heath calls “filling pits”), rather than creating memorable experiences (“raising peaks”). Yet Heath’s research suggests that it’s far more valuable to build peaks.
How do you build peaks for the people you care about? In this talk, drawing from his forthcoming book The Power of Moments, Heath will reveal the four elements that create defining moments. Armed with an understanding of these elements, we can be the authors of moments that spark delight, connection, and insight.
I do not think I would be exaggerating to say that Dan Heath was one of (if not THE) best speaker we have ever had. … He is a fantastic presenter who has mastered the ability to deliver his message to an audience in a likable, engaging, entertaining, persuasive and memorable way.ManageCamp
Dan was awesome, his talk was a perfect fit for our group and the event. I cannot say enough great things!Hilliard Lyons
Dan was incredible!!!!!!! He really moved us and now we are calling ourselves moment makers. Dan is funny, motivational and one of the best presenters I have seen. He was a blessing and exactly what we needed.Vans
Switch: How to Change Things When Change Is Hard (opens in a new tab)
Decisive: How to Make Better Choices in Life and Work (opens in a new tab)