Managing Anxiety, Stress, and Burnout
Your team is feeling burnt out. They feel overwhelmed with too much to do and too few resources. They are feeling anxious and concerned that their work and lives are becoming too busy and frantic. Sometimes their worry doesn’t have a specific focus, it simply has become an all-encompassing, global anxiety. Without concrete skills to manage these challenges, their brains form negative behavior patterns and bad habits that negatively affect their mental and emotional health, as well as their performance.
It doesn’t have to be this way.
The goal of this program is to give individuals insight and tools to manage anxiety and stress in all areas of their life. Anxiety can be defined as a feeling of worry, nervousness, or unease about something with an imminent or uncertain outcome. Your people feel some sort of anxiety and stress on a spectrum, and it can vary in intensity and level of disruption of their lives.
The good news is that there are science-based strategies on how to manage anxiety and build resilience that anyone can learn.
In this interactive program, your people will learn:
- What anxiety is and, importantly, how it differs from fear
- How the brain reacts under pressure and how this can set them up to feel greater anxiety, stress, and burnout
- How to build self-awareness: the habitual way they react to uncertainty and change, and strategies to respond more effectively
- How to build the habit of resilience: we provide concrete tools to help them manage their brain and mind as they face uncertainty over the long term.
- How to bring joy back into their lives: to live more fully in the moment and improve their mental well-being.
Building A Last 8% Culture: Keep Your Best People
With 40-70% of people contemplating leaving their jobs, the challenge of retaining your best and brightest has never been greater. Yet, with many new hires in your organization and the challenges of a hybrid workplace, you are struggling to re-establish one of the most important levers you have to retain your best and brightest: your culture.
In this powerful virtual or live keynote address, your managers and leaders will learn the recent study results from our study of 6,500 leaders across many organizations that looked at what kind of culture makes people want to stay and give discretionary effort in the current environment.
Additionally, they will learn:
- That culture exists more within their team than across the organization
- That it is their job to own the culture on their team; It’s a powerful thing, when people leaders have agency to build culture on their teams.
- How to build (Own, Assess and Model) the two pillars of a high performing Last 8% Culture: high Connection (psychological safety) and high Courage (ability to do hard things skillfully)
- Specific tools of Emotional Intelligence to connect and coach their people to be their best in times of challenge and change
- How to influence & engage others who are at a distance and create the conditions to keep the best and brightest
The Art of Empathy: Building Emotional Intelligence In Your Leaders
The cost of replacing an individual employee ranges from one-half to two times the employee’s annual salary. That means a 100-person organization that provides an average salary of $50,000 will have turnover and replacement costs of approximately $800,000 to $2.6 million per year.
The worst part? 52% of people who leave say their manager or organization could have done something to prevent them from leaving their job. In fact, they said that in the three months before leaving, nobody asked them how they felt about their job, or about their future. What is evident is a lack of empathy in their leaders. It doesn’t have to be this way.
In this powerful virtual or live program, your managers and leaders will learn:
- What the single greatest cause of a lack of empathy is (something they have control over)
- How to grow their skills of Emotional Intelligence so they can tune into the challenges their people are facing before it causes them to leave
- What empathy is and how to build it to empower your innovative and effective people who keep your teams connected and performing at a high level
- How to use brain-science-based strategies to manage their emotions so they can be resilient and a source of calm in your organization
- How to manage through disruptive change
Having High Impact Last 8% Conversations
Our research has found that most people are relatively effective at getting to 92% of what they want to say in a feedback conversation. But when they get to the Last 8% of what they really want to say–the hardest part of the feedback they want to give–the part of the conversation that has consequences for the other person, they sense the potential emotional impact this feedback might have, and they back off, avoiding giving the feedback that’s needed.
This creates significant challenges for the other person: not only do they not know how or where they stand, which increases their anxiety, but they are also not given a chance to improve. Worse, they feel less psychologically safe and emotionally connected, which diminishes their performance.
The goal of this program is to give your people the insight and tools to manage their emotions to get to the Last 8% of what they want to say in any feedback conversation. The good news is that there is a burgeoning science of how to give and receive feedback that anyone can learn. It starts by becoming a ‘student of human behavior’, understanding the brain under pressure, and learning the concrete skills needed to give feedback in a way where the other person can hear it.
In this powerful program, your people will learn:
- What The Last 8% is and why it provides the biggest opportunity to learn, grow and boost their performance.
- How the brain reacts under pressure and why that is at the heart of why people avoid giving Last 8% feedback.
- Self-awareness: what their habitual way of reacting to receiving feedback is and why that matters as a signal to the other person that they are open to receiving this important feedback.
- How to start a Last 8% feedback conversation: most people do not know where to start, which causes anxiety. Along with trying to be perfect, this stops them from beginning this important conversation.
- What the key components are to building an environment of high psychological safety, and why it matters to innovation.
Performing Under Pressure
Your people are facing the biggest challenge of their careers, yet most continue to rely on their IQ and technical skills to manage through it all. It’s not enough.
To survive, your organization needs to be agile in the midst of change and challenge, and see opportunities where others do not. Your team needs to learn how to work effectively with others who are, themselves, under pressure.
In this powerful program, your team members will learn:
- Specific tools learned from working with high performers under pressure in the NFL, NBA, Olympic teams, Navy SEALs, Goldman Sachs, Intel, among others, to be more adaptable, resilient, collaborative and opportunistic
- How to manage their brain so they can think, perform and lead effectively under pressure
- The single most important daily habit that increases focus and decreases burnout
- Strategies to help their teams perform in the face of the pressure they face
This program is based on a 12,000-person study conducted for our New York Times best-selling book, Performing Under Pressure, which is available in 65 countries.
This session can be delivered for sales people and sales teams, focusing on helping them harness emotional intelligence to deal with pressure, build stronger relationships with their clients, collaborate internally and deal with the setbacks and uncertainty that sales people must overcome to be successful.