- Business Growth and Trends
- Corporate Culture
- Customer Loyalty
Audience & Industry
- The Health Care Industry
- The Professional Services Industry
- The Service Industry
Ann Rhoades' people-centric values are at the core of JetBlue’s extraordinary success. She shows how great things happen when organizations believe in their people—and give them the authority to succeed.
The remarkable story of JetBlue Airways is founded in the people-centric values of Ann Rhoades, one of its five founding leaders. With the goal of bringing humanity and enjoyment back to air travel, JetBlue is one of very few commercial airlines ever to earn a profit in its first full year of operation. The airline and its innovative culture have captured the imagination of its customers, whose loyalty borders on obsessive. Rhoades has made a habit of creating high-performing cultures, with her influence pervading among other high-flying companies including Southwest Airlines, Doubletree, First Interstate Bank and most recently, CareLeaders, a company dedicated to helping US hospitals attain a new level of performance. With enthusiasm, humor and candor, Rhoades urges audiences to throw away the rule book in developing and sustaining companies that treat people fairly, build loyalty and produce solid profitability. She describes her strategies for empowering people and building successful cultures in her book Built on Values: Creating an Enviable Culture that Outperforms the Competition (January, 2011).
Workplace Culture and Company Performance
Built on Values: Creating an Enviable Culture That Outperforms the Competition
Most leaders know that a winning, engaged culture is the key to attracting top talent and customers. Yet, it remains elusive how exactly to create this ideal workplace – one where everyone from the front lines to the boardroom knows the company’s values and feels comfortable and empowered to act on them. Ann describes a proven system for creating values and socially responsible cultures.
Based on Ann’s years of experience with JetBlue, Southwest Airlines and other companies known for their trailblazing corporate cultures, Ann reveals how leaders can create winning environments and provides a clear blueprint of how to accomplish culture change.
- A system for building sustainable engaged cultures based on Values unique to your environment
- Selecting and retaining "A" players who mirror your values
- Delivering extraordinary customer-centric service levels
- Moving from just being a good organization to being a great community and values focused one
- Improve performance at all levels.
Ann was a joy to work with, so warm and genuine. The feedback from Ann's presentation was great and our conference lit up social media with nuggets from her keynote. We are extremely happy with my choice to have Ann kick off our conference.Ohio SHRM
We were fortunate to have had Ann Rhoades participate in our conference. She shared her insights and successes with over 1400 participants. That's impact!Texas Workforce Commission Workforce Solutions Leading Texas Forward
Ann was terrific. Her message was right on point and everyone really enjoyed her presentation.Faegre & Benson LLP
[Ann Rhoades] energized everyone ... setting the learning stage for the remainder of the program. I heard her quoted throughout the conference. Thanks again for delivering a quality speaker.Special Libraries Association