Jennifer Moss

The Both/And Strategy: AI + Human Potential

The conversation about AI at work has gone bleak — displacement, burnout, disengagement. But the leaders getting this right aren’t choosing between AI optimization and human potential; they’re building strategies that unlock both. This talk draws on years of deep research she conducted for Why Are We Here? It includes extensive interviews with employees and senior leaders to understand what’s actually happening on the ground, combined with novel research conducted in her role as cofounder of Wellbeing OS. The result is a practical, evidence-based framework for using AI to amplify (not erode) what makes people and organizations thrive. It’s an optimistic take audiences haven’t heard before, and it adapts for executive, HR, and mixed conference audiences in keynote, fireside, or workshop formats. As an added value, every attendee gets free post-event access to her LinkedIn Learning course, From AI Anxiety to Action: A Leader’s Guide to AI Readiness, as a follow-up resource — a great way to extend the impact of the talk well beyond the room.

Why Are We Here? Creating a Culture Everyone Wants.

Work has undergone a profound shift—and expectations around purpose, connection, and culture have changed with it. In this session, Jennifer Moss explores how evolving workforce attitudes are reshaping leadership and what it takes to build a culture people genuinely want to be part of.

Drawing on new research, interviews with leaders, and real‑world examples, Jennifer will unpack the forces driving this change—from shifting expectations around flexibility and belonging to the growing need for purpose and clarity at work. Advisors will leave with practical strategies to strengthen team engagement, navigate ongoing change, and create a more connected, high‑performing culture.

Key Takeaways

• Lead with purpose, cognitive empathy, and optimism to strengthen team performance 
• Boost engagement and retention by increasing intrinsic motivation and fostering belonging 
• Navigate ongoing change—including uncertainty driven by AI and evolving expectations—with greater clarity and confidence 
• Adapt leadership approaches to better support a multi‑generational workforce and evolving employee needs

(re)Discovering Happiness at Work

We’ve come through a crisis and for better or worse – it changed us. We gained plenty of skills – how to pivot on the fly, work from anywhere, adopt new tech, build resiliency. We might be feeling hopeful, but we have a long way to go – Gallup says that less than 1 in 4 people are thriving at work.

If the dust is settling and our well-being is (re)booting in our personal lives, why does work still feel so “meh”? We feel less confident, less effective, less connected – blame that on chronic stress – but we’re also hungry for purpose and meaning. We want our MOJO back!

In her newest keynote offering (re)Discovering Happiness at Work, award-winning author and journalist, Jennifer Moss, will engage audiences with novel ways to bring that lost sense of purpose back to work and life. With the latest behavioral and economic sciences research, Jennifer explains what makes us want to show up at work and how to tear down the psychological barriers that are holding us back. This is a high energy, future-focused, entertaining, data-backed discussion. It will have the audience nodding, “you get me,” while feeling like, “I can do this!”

Takeaways Include:

• (re)Imagine the Future: How to turn our gaze back to the future and decide how we want to be and what we can accomplish when we do.
• (re)Connect Our Diverse Workforce: How to think differently about the multigenerational workforces, Equity Deserving populations, and increasing diversity in our workforces.
• (re)Prioritize Autonomy: Understand what flexibility actually means. Why employees care so much about autonomy and how you can use it to create value. 
• (re)Build Belonging: How and why to invest in belonging, connection, and friendships which are more important than ever, and more difficult to create in hybrid workplaces.
• (re)Store Purpose and Meaning: How and Why we need to connect our efforts to purpose and how to begin evolving our employee value propositions.

Reducing Stress and Increasing Engagement in Changing Times

Since the pandemic, we’ve been operating in crisis mode. It took 41 percent of the global workforce to resign for us to finally admit, crisis mode may not be sustainable. And yet, here we are in 2023, growth expectations have not slowed, workloads are still unmanageable, and people keep quietly quitting or quitting outright.

The lack of stress testing before the pandemic caught organizations completely off guard. It wasn’t just overworked, there were changes in process, new technology toaster, ever-increasing meetings, new modes of working, rising loneliness, and an explosion of inefficiencies that felt like pouring glue into an already sluggish wheel.

Although there’s a strong desire to put the past into the rearview, Jennifer believes it’s a mistake. Three years of living in a fight/flight/freeze change people. We can’t go back. And, do employees really want more? Or do they just want something different? A ‘jam the toothpaste back in the tube’ strategy has never worked – why would it now?

Jennifer Moss, globally recognized as an expert in workplace wellness, can show you how to capture those lessons from the past to make a better future of work.

Takeaways Include:

• How to better measure the risk of attrition and disengagement before it’s too late
• Tackling unmanageable workloads (it’s not what you think)
• The six root causes of burnout—and what organizations can do to prevent it
• Why traditional corporate wellness initiatives may worsen the problem
• Leading in the age of quiet quitting, rage applying, and future work trends
• Ways to shape a better hybrid/remote/in-person strategy to prevent burnout
• How organizations can lead with empathy and why that matters right now

Combating Burnout to Reach our Goals

A chronic state of urgency and heightened stress has made it more challenging to reach our potential. Many of us feel depleted and less effective in our jobs. Brain fog – a symptom of chronic stress – can make recall more difficult, and small tasks feel enormous. We’re distracted and lack motivation, so even making simple decisions can feel like a Herculean task. All of this is adding up. We’re working 30% more each day to hit the same goals we used to reach effortlessly. If this is how you’re feeling, you’re not alone. But, there are solutions.

Jennifer Moss, globally recognized as a well-being expert, and author of the book, The Burnout Epidemic, published by Harvard Business Press, will share how to identify chronic stress and offer strategies to prevent it – for both managers and individuals.

Takeaways Include:

• The myths and facts about burnout
• How to identify when we’re burning out
• How to reach out to help others in need
• Building resilience – to protect our well-being during times of change
• Current realities of learning and achieving goals while combating stress
• Easy-to-implement five-minute daily habits for improved well-being

Jennifer Moss Workshops

Jennifer offers seven virtual workshops for leaders as a follow-up to keynotes. These workshops focus on the basics of burnout, each of the root causes of burnout, and how to solve each of them. Each session is 60 minutes, and you can book one, several, or all of the workshops.