Charlene Li

The Future of Work: Employee Engagement In The Digital Era

New technologies pop up every day that allow us to now connect and communicate with employees in real time. Yet organizations are wired for a bygone era when there was the luxury of time and proximity. Most organizations measure employee engagement in yearly surveys — hardly the way to truly engage employees in the digital era.

In this speech, Charlene makes the case to develop a new mindset, one that’s centered on creating a long-term relationship with employees that melds holistically with creating great experiences for customers. This integrated approach ties together the disparate parts of the organization dependent on a coherent employee engagement strategy — marketers are eager to tap employees advocates to scale scarce marketing dollars while HR wants to leverage them to spread the talent brand story. From collaboration platforms and Intranets to the use of social technologies and messaging, we’ll dig deep into how technology is changing the work and our relationship with employees.

Audience members will learn how to:

• Understand how employee expectations in the workplace are being influenced by their personal use of technology and the implications for employee engagement
• Identify the experiences that employees value the most.
• Create rich collaboration experiences that support a different way of work.

Business Consulting from Charlene Li: Adapting to the Demands of Digital Leadership

Bringing in a business consultant can challenge you and your organization to think differently about your business. Whether you are a new leader seeking a renewed vision for your company or a seasoned C-Suite executive exploring new trends in the marketplace, they provide the deep, strategic insights and much-needed perspective to help you make confident and profitable decisions.

Charlene Li, named “one of the most influential women in technology” by Fast Company, is the founder and CEO of Altimeter Group. She helps organizations and audiences understand and thrive in a new economy driven by social media tools and techniques. A sought-after speaker and advisor to many Fortune 500 companies, she’ll coach your executive leadership team on the tools and mindset needed to adapt to the demands and opportunities of digital leadership in the ever-changing terrain of the digital era.

Her advisory topics include:

• Business Growth
• Business Trend Analysis
• Cultivating Innovation and Creativity
• Leveraging Media and Communications
• Leadership in a Cyber World

Creating a Next-Gen Customer Experience Strategy

We all know that creating customer experiences is important. But which experiences take priority? And how do we justify long term investments in things like data and personalization – and tie it to business outcomes? What’s needed is a customer experience strategy that goes beyond making sure that the customer journey is smooth. Brands must invest in next-generation experiences that build movements, transformation relationships, and result in exponential growth. We’ll go beyond the platitude of “customer obsession” and share what it takes to build a culture that keeps customers at the center every day.

Audience members will learn how to:

• Prioritize which customer experience initiatives to invest in, so that they drive both business results and meet customers’ heightened expectations.
• Define and create next-generation customer experiences.
• Involve the right people and ensure that they have the skills, capabilities, and mindsets are required to succeed.
• Make great customer experiences a priority for everyone in the organization. 

Leadership in the Digital Era

Digital technologies have revolutionized relationships — and leadership is no exception. To be truly engaged, effective leaders must harness the power of digital communications and branding, rather than remain on the sidelines, frozen by fear and the unknown. The key is understanding how your personal leadership style can be extended and scaled through digital techniques to achieve your most important goals. You’ll learn the art and science of how to listen, share, and engage with employees and customers in the digital era. We’ll also discuss common objections and concerns of leaders – and how to address them.  

Audience members will learn how to:

• Master a new way of developing relationships, which begins by stepping out of traditional hierarchies.
• Listen at scale, share to shape, and engage to transform
• Shift to a digital mindset
• Apply the right digital tools to meet strategic goals