Search Results

Speeches matching Ways to Connect WSBPromoVideo
Showing 1 - 10 of 15 speeches.
Previous Page
of 2 Next Page

Organizations—whether a corporation, salesforce or association of any size—perform at their best when people feel safe and confident about their ability to navigate troubled times. In Navy terms, combat readiness is a matter of life and death—every crewmember’s contribution matters. Mike Abrashoff tells the inspiring story of how the USS Benfold was transformed into the best ship in the Navy by empowering the crew to take ownership and improve every aspect of the way things were done. As Abrashoff shares the methods he used to create successful change within the confines of strict military regulations, audiences come away with dozens of practical and actionable ideas to make a difference in their own team. This first-hand account of the journey to organizational excellence is as invaluable as it will be memorable.

For organizations that want a deeper understanding of grassroots leadership and want to take those principles to the next level, Mike Abrashoff addresses the challenges most on the minds of leaders in these challenging times. Collaboration, commitment, cohesion, accountability, engagement, rapid and continual innovation, engaging employees and dealing with generational differences in that workforce—these crucial issues are the ones that that successful leaders need to master. It's Our Ship is about creating a high performance culture where everyone takes ownership and responsibility using real lessons from the business world and focus on innovation, accountability and engagement.

In tough economic times, it is critical that all organizations utilize every asset at their disposal to survive and thrive in the global marketplace. While corporations have done a phenomenal job of wringing inefficiencies out of their processes and procedures, everyone knows that you can't cut your way to greatness. There remains an under appreciation and investment in their top asset, people. While economic headwinds have many companies fighting for survival, it is during times like these that great companies are born by having a relentless focus on innovation and executing new ideas that capture the imagination of the marketplace. A best-selling author of one of the most acclaimed business books of all-time and himself a successful entrepreneur, Mike Abrashoff has traveled the globe speaking to and consulting with some of the world’s most innovative companies. Leveraging his own leadership experiences and having seen up-close-and-personal what separates organizations poised for growth from companies that can’t move beyond the status-quo, Abrashoff equips organizations with the strategies, tactics and tools necessary to unleash innovation, lead meaningful change and improve operational performance. Abrashoff will walk leaders through the 4 step process necessary to create innovation-focused, adaptable, high-performance teams, giving them the takeaways and know-how that is essential to getting organizations on the path to future success.

Your customers have been forever changed by a perfect storm—the convergence of anxiety created by a resilient and tough recession, frustration fostered by too much high tech service without high touch and the power of being able to voice displeasure instantly to thousands via social media. Organizations that recognize the emerging "customer revolution" and adjust to this new normal customer will thrive; those that continue to use the "tired and true" methods of the past will fail. Today's customers are picky (demanding value), fickle (quicker to leave), vocal (assertively telling all) and vain (expecting personalized service). Customer expectations are 33% higher this year over last year. And, since word of mouse (social media) today has five times the impact of word of mouth, it takes rethinking strategies and tactics to select ones that change today’s "customer as king" into tomorrow’s "customer as partner." It requires insuring frontline employees have the authority and capacity to effectively serve in a multi-channel environment. It involves reinventing experiences that create customer ease and delight resulting in loyalty or "stickiness." Based on his international best-selling book by the same title, this powerful, high-energy keynote draws on Dr. Bell's deep experience consulting with many of the elite service-providing companies plus his cutting edge customer research. Attendees learn proven techniques and tactics needed to drive business growth and reputation.

What do Google, Netflix, Apple, Uber, Nike and Amazon have in common other than rapid growth and amazing profits? They all are considered among the most innovative companies, perpetually seek ingenious ways to delight their customers. Remarkable service for today’s picky, fickle and vocal customers requires a constant and deliberate pursuit of innovative ways to make the customers’ experiences sparkly, but consistent; enriching, but profitable. Since value-added has gotten way too expensive; smart organizations focus on value-unique—novel, not just more. Based on his national best-selling book The 9½ Principles of Innovative Service and his newest book, Sprinkles: Creating Awesome Experiences Through Innovative Service this lively, provocative session draws on Dr. Chip Bell’s 20+ years working with many of the world’s leading brands to help them stay ahead of their competition by maintaining best-in-class customer experience strategies. Attendees leave with countless cutting-edge techniques and a head full of ideas for either reinventing or reigniting the customer experience they deliver to those they serve.

Distinctive service in the professional or B2B world can be vastly different than the approach used by a merchant to win a consumer. For the business-to-business world and/or the space of sophisticated products or specialized expertise, the path to success has become a long-term, profitable relationship, not just a glitzy experience. When those you serve feel like valued partners in a power-free relationship, their expectations are more realistic, they are more forgiving of mistakes, more ardent advocates and their economic investment in the firm or organization deepens. This keynote is particularly relevant for B2B organization concerned with disintermediation and the erosion of the distribution channel in favor of direct relationships with consumers. Research convincingly demonstrates it is the depth of the relationship, not the quality of the product or expertise, which retains the relationship. Even in the B2B world with its extreme price-sensitivity and the watchful eye of the purchasing czars, the quality of the relationship has become a key component in how value is defined. Based on his international best-selling books Customers as Partners and Dance Lessons: Six Steps to Great Partnerships in Business and Life, Dr. Chip Bell’s insightful, fresh program provides audiences with provocative, yet practical tools, tips and techniques for building profitable relationships that last.

Go behind the scenes in those organizations renowned for inventive and imaginative service and you will find leaders with exceptional practices and special competencies. These courageous leaders understand the culture and leader-follower relationships that are most suited for resourcefulness in delivering value-unique experiences that awe, not just wow. Leadership is an echo that best resonates in a setting of responsible freedom, compelling cause, supportive connections, infectious curiosity and affirming excellence. Dr. Bell’s riveting keynote uses profiles of successful innovation leaders who foster frontline ingenuity and nurture opportunities for breakthroughs and discoveries. Based on his best-selling book, Take Their Breath Away, this powerful presentation leaves audiences with fresh insights and clear instructions on ways to stimulate, nurture and cultivate innovative service.

If ten years ago you had invested $100 in a fund made up of the most customer-centric companies in the U.S. (according to the American Customer Satisfaction Index), your investment today would be worth over $650.  Additionally, operations that put their customers in the center of their planning and execution attract the best employees and retain the best customers. They are repeatedly listed on Fortune magazine's “100 Best Companies to Work For.”  Chip Bell has worked with many of the most customer-centric operations—Ritz-Carlton Hotels, USAA, AMEX, Marriott, Harley-Davidson—and shares the secrets of what makes them so successful.  This provocative and powerful keynote can be tailored for first-line supervisors to senior executives.  It provides the insights and tools for creating experiences that turn satisfied customers into loyal advocates.

The tech advances of the last few years have turned the news and entertainment worlds on their ears, shifting the balance of power away from the media giants and to consumers—and citizens—empowering them to choose and create. Technology is having the same game-changing effect on the political world. In this lively presentation, Huffington, described by Fortune as one of the few people who “get” the Internet, discusses the latest online and social media trends—including how media companies are turning content promiscuity into profits—and reveals her vision of a hybrid future where traditional media and new media become one.

Can you achieve true success through a relentless race to the top at the exclusion of all else? Arianna Huffington—president and editor-in-chief, Huffington Post Media Group—makes a compelling case for a different approach. By redefining success beyond money and power, she urges audiences to consider a third metric in measuring success—one which is “based on well-being, health, our ability to unplug and recharge and renew ourselves, and to find joy in both our job and the rest of our life.” Mounting evidence, both scientific and anecdotal, confirms that the practices that make us less stressed also make us more productive, and Huffington provides clear examples of how this is not only good for families' and employees’ health, but also good for a company’s bottom line. Even though the current male-dominated model of success isn’t working for either gender, Huffington acknowledges that women must lead the charge in changing the current ethos. Eloquent and engaging, Huffington shares how ‘leaning back’ makes for wiser leaders and how ultimately, success is not just about money or position, but about living the life you want—not just the life for which you settle.

Showing 1 - 10 of 15 speeches.
Previous Page
of 2 Next Page
Refine Your Results By:

Select a Topic
  • Achievement - Business
  • Achievement - Personal
  • Asia
  • Big Data
  • Business Growth/Strategy/Trends
  • Change: Living with It
  • Change: Managing/Leading It
  • Coaching
  • Communication Skills
  • Corporate Culture
  • Courage
  • Creativity
  • Customer Relationships/Loyalty
  • Diet, Fitness & Wellness
  • Diversity
  • Family Relationships
  • Human Resource Issues
  • Information Technology
  • Innovation
  • Inspiring Lives
  • Leadership
  • Media and Journalism
  • Motivation
  • Overcoming Obstacles and Challenges
  • Peak Performance
  • Personal Growth
  • Sales Skills and Motivation
  • Social Media/New Media
  • Sustainability
  • Teamwork
  • Women's Issues
  • Workforce Issues

Select a Type
  • Author
  • Entrepreneur
  • Female
  • Futurist
  • Male
  • Media
  • Military Service
  • TED
  • Top Executives

Select a Fee Range*
  • $15,001 - $25,000*
  • $25,001 - $40,000*
  • $40,001 and Up*

WSBPromoVideo
  • Half-Day Program
  • Joint Presentation
  • Keynote Address
  • Panel
  • Satellite
  • WSBCustomVideo
  • WSBPromoVideo
  • WSBWebEvents

Select a Specialty
  • 15k & Under
  • For After Dinner
  • For Associations
  • For Board Meetings/Exec. Briefings
  • For Commencement
  • For Community Lecture Programs
  • For Conference Closers/Openers
  • For Corporations
  • For Facing Challenge
  • For Global Events
  • For Government Audiences
  • For High Achievers
  • For High Energy Speakers
  • For International Audiences
  • For New Managers
  • For On Campus
  • For Senior Management Groups
  • For Technology Novices
  • For The Service Industry
  • For Women’s Events
  • To Motivate Sales Professionals

Select a Location
  • Florida
  • Georgia
  • New York
  • Washington, D.C.
Search Within Your Results:

* Fees vary based on event location.

Start a New Search: