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In an era of hyper-competition and non-stop disruption, the most urgent work for organizations everywhere is the work of making meaningful, deep-seated change. When customers have higher expectations than ever, digital technologies and new business models create more choices than ever, and political and social trends create more turmoil than ever, then familiar strategies and established ways of working are less effective than ever. That means even the most successful companies have to rethink and reimagine every aspect of how they do business and deliver results—building on their past success, as they build out a new perspective on the future. But how do you break new ground when there is so much pressure to avoid mistakes? How do you keep people focused and confident in a world that seems so uncertain? In short, how do you unleash long-lasting, positive change in turbulent, fast-moving times? These are the questions Bill Taylor addresses in his provocative and energizing keynote. His message is designed to help leaders from all walks of life transform their organizations, shake up their industries, and challenge themselves. He brings his message to life with colorful stories of organizations that are unleashing innovations and driving transformations in all sorts of fields—from retail to software, automobiles to financial services, hotels to hospitals. Ultimately, Bill’s message, lessons, and stories amount to a manifesto for change and a manual for achieving it—at a moment when change is the name of the game.

Here are some of the themes he emphasizes:

In a fast-changing world, the most successful organizations embrace strategies that allow them to stand for something special and inspire others to stand with them. Competition is no longer about being the best at what lots of others already do. It’s about being the only one who does what you do. What do you promise that only you can promise? What do you deliver that no one else can deliver? In a ferociously competitive world, ordinary is not an option.

The more things change, the more the worries about change remain the same. That’s why the first job of leaders who are serious about making change is convincing their colleagues (and themselves) that playing it safe is the riskiest course of all. Change beings when individuals and organizations conclude that the risk of trying something new is less than the cost of clinging to the status quo. That a huge shift in mindset, but it’s the mindset that makes a difference.

In a world disrupted by technology, change is about recognizing the power of emotion and psychology. Success is no longer just about price, features, quality—pure economic value. It’s also about passion, emotion, identity—sharing your values. The best organizations don’t just make everything they do more efficient and reliable. They strive to become more memorable to encounter. For change agents and their organizations, it’s just as important to be kind as it is to be clever.

You can’t be serious about changing unless you’re also serious about failing. One big reason so many organizations are slow to change is that they are reluctant to fail. But reimagining how you do business means working with dramatically new technologies, experimenting with different business models, rethinking how you engage with customers—all of which are bound to involve setbacks and disappointments. When it comes to change, failure is an option—because if you’re not failing, you’re not really changing.

In a world being remade before our eyes, leaders who make a difference are the ones who can reimagine what’s possible at their organization and in their field, and who can turn bold strategies into relentless execution. And they’re not just CEOs; they’re executives running business units, managers in charge of key departments, engineers or marketers running project teams, entrepreneurs building a company from scratch. Regardless of their formal role or title in the organization, high-impact leaders exude both originality and utility—provocative thinking that energizes their colleagues, a roll-up-the-sleeves approach to work and culture that shapes how everyone shares ideas and solves problems. Put simply, the best leaders are the most insatiable learners and the most effective communicators. In this inspiring and instructive keynote, Bill Taylor offers hands-on thinking gleaned from the most extraordinary leaders he’s studied over the last 25 years. These leaders have many different personalities and styles, they’ve built very different kinds of companies and organizations, but they’ve all wrestled with the defining questions that face leaders everywhere—questions whose answers amount to a new agenda for leadership. The challenge for leaders today is to help their organizations see things that other organizations don’t see, and do things that other organizations can’t or won’t do. Bill’s insights, stories, and takeaways prepare leaders at every level to master that challenge.

Here are some of the questions Bill asks and answers:

Are you prepared to rethink the conventions of success in your field and the logic of your success as a leader?  The “paradox of expertise” is one of the most dangerous occupational hazards for leaders. Often, the more closely you’ve looked at a field, the longer you’ve been working and succeeding in a field, the more difficult it can be to see new patterns, new prospects, new possibilities. Without intending it, accomplished leaders can let what they know limit what they can imagine.

Are you learning, as an organization and as a leader, as fast as the world is changing? That’s how you overcome the paradox of expertise. Plenty of leaders work hard to make themselves and their organizations more interesting; that’s how you stand out from the crowd. The best leaders work to keep themselves interested—interested in big ideas, interested in small innovations, interested in the enduring mission of the enterprise and all-new ways to bring that mission to life. The best leaders are the most insatiable leaders.

Do you know how to “talk the walk”? Leadership isn’t just about out-thinking the competition, it’s about out-executing the competition as well. That’s why the best leaders work hard to explain, in language that is unique to their field and compelling to their colleagues and customers, why what they do matters and how they expect to win. A leader’s ideas are only as powerful as the organization’s capacity to bring those ideas to life.

Are you as humble as you are hungry? In businesses built on new ideas, generating and evaluating ideas has to be everybody’s business. That’s why the best leaders are both ambitious for their organizations and humble about their ability to do everything that matters. Indeed, humility in the service of ambition is the most effective mindset for leaders who aspire to do big things in a world with huge unknowns. The best leaders create the conditions that allow ordinary people to make extraordinary contributions.

There has never been a more exciting time to be an entrepreneur, whether it’s building a company from a blank sheet of paper, launching or investing in a franchise, or starting something new inside an established organization. In the old world of business, the strong took from the weak.  If you had the deepest pockets, the biggest factories or labs, the best-known brands, you won by virtue of your power. In the new world of business, the smart take from the strong. The most successful entrepreneurs don’t try to out-compete their bigger rivals; they redefine the terms of competition by embracing one-of-a-kind ideas in a world filled with me-too thinking. Thanks to the revolutions in computing, communications, and social media, along with an explosion of new business models and new sources of financing, smaller and smaller groups of people can do bigger and bigger things. In this provocative and pragmatic keynote targeted to entrepreneurs, small-business leaders, and franchise owners and operators, Bill Taylor offers a set of principles and a collection of case studies drawn from some of the world’s most successful company-builders: founders of small banks, restaurants, retailers, consumer-product companies, software firms, franchises, even a parking garage. These hard-charging entrepreneurial leaders are winning big by changing the game in their fields. Bill offers a new business plan for entrepreneurial growth, and hands-on advice for turning goals into results.

Among the themes he emphasizes:

Originality is the litmus test of entrepreneurial strategy. The best entrepreneurs figure out how their products and services can stand out from the crowd—even as the crowd gets bigger, better, and noisier all the time. They have a definition of success for their business that allows them to stand for something special and inspires customers to stand with them.

The best entrepreneurial companies work as distinctively as they compete.  You can’t create something special and compelling in the marketplace unless you also create something special and compelling in the workplace. For entrepreneurial companies, “who we are” as an energetic and nimble organizations is as important as “what we sell.” They don’t just think differently from everyone else, they can care more than everyone else—about customers, about partners, about the community.

Small gestures can send big signals—and create huge value. One of the virtues or being small, nimble, and agile, is that it allows entrepreneurial companies to be more than just efficient or reliable. It allows them to be memorable to encounter, to create emotional and psychological relationships with their customers that separate them from bigger, more bureaucratic rivals. That’s why entrepreneurs who aspire to do big things don’t lose sight of the small things that make such a huge impression inside and outside the organization.

The smartest entrepreneurs get the best contributions from the most people. It may be lonely at the top, but entrepreneurship is not a game best played by loners. These days, the most powerful contributions often come from the most unexpected places—the hidden genius inside your company, the quiet genius of colleagues who are easy to overlook. That’s why real entrepreneurial geniuses don’t pretend to know everything. They understand that their job is to get the best ideas from the most people—whomever and wherever those people may be.

Business today is about distinctive competitive strategies, game-changing technologies, and creative social media and marketing. But the most successful organizations, those built on fierce executive and nonstop innovation, work as distinctively as they compete. The first question great organizations can answer is: What separates us from our rivals in the marketplace? But the next question is: What holds us together as colleagues in the workplace? In an era of brash ideas and disruptive business models, organizations that create the most extraordinary value are the ones that generate the most widely shared sense of commitment, connection, and compassion among colleagues. Whether you’re in a fast-moving technology field or a more traditional, slow-to-change industry, your organization can’t be exceptional in the marketplace unless it creates something exceptional in the workplace. In a keynote that is at once highly strategic and deeply human, Bill Taylor draws on his access to some of the world’s most high-performing and creative workplaces to explore how organizations can unleash and sustain a culture of fierce execution and nonstop innovation. His ideas, lessons, diagnostics, and case studies are a pragmatic guide to the new world of work and a cutting-edge agenda for recruiting, evaluating, organizing, and retaining talent.

Among the questions he helps organizations and their leaders answer are:

Why should great people join your organization? The best leaders understand that the best rank-and-file performers aren’t motivated primarily by money. Great people want to work on exciting projects. Great people want to feel like impact players inside their organizations. Great people want to be surrounded with and challenged by other great people. Put simply, great people want to feel like they’re part of something greater than themselves.

Do you know a great person when you see one? In the most high-performing organizations, character counts for as much as credentials. In other words, at organizations that are serious about competing on talent, who you are as a person is as important as what you know at a moment in time. There’s a hard-headed business logic to this soft-hearted mindset. Companies with a distinctive set of ideas about how to create value in the marketplace need people whose values are in sync with that strategy. So the challenges becomes designing ways to figure out what makes people tick, not just how smart they are.

Are you great at teaching great people how your organization works and wins? Even the most highly focused specialists (programmers, designers, marketers) are at their best when they appreciate how the whole business operates and what determines whether it wins or loses in the marketplace. That’s partly a matter of sharing financial statements: Can every person learn how to think like a businessperson? But it’s mainly a matter of shared understanding: Can smart people work on making everyone else in the organization smarter about the business?

Does your organization work as distinctively as it competes? It’s a simple question with huge implications for productivity and performance. Leaders who are determined to elevate the people factor in business understand that the real work begins once talented people walk through the door. As you fill your organization with stars, it’s up to you to keep them aligned—to master the interaction between stars and systems that defines what it means to be a member of your organization and the sorts of promises and commitment colleagues make to one another.

Relentless pressures on cost… An ever-escalating pace of technology advancement and disruption…Customers who are both delighted and confused by the services they receive… Public policies that seem to gyrate between vast extremes. Yes, hospital leaders, healthcare professionals, and  executives from the pharmaceutical, insurance, and medical-device fields face unique challenges, and the US healthcare system may be one of the most complex and turbulent environments in which to unleash enduring, positive change. In this specially designed keynote, Bill Taylor offers provocative insights and hands-on advice about leadership, innovation and change, rooted in the special demands of the healthcare sector. His case studies include a collection of inspiring and creative hospitals, high-performing companies that deliver a range healthcare services, and innovators from outside the world of healthcare whose experiences have much to teach healthcare executives and professionals.

Here are some of the lessons Bill offers:

For healthcare leaders, a renewed sense of imagination is just as vital as greater access to information. The “paradox of expertise” is one of the most dangerous occupational hazards for all leaders, but especially healthcare leaders:  Often, the more closely you’ve looked at a field, the longer you’ve been working and succeeding in a field, the more difficult it can be to see new patterns, new prospects, new possibilities. Without intending it, accomplished leaders can let what they know limit what they can imagine. Hospitals and healthcare companies that break new ground are the ones that can reimagine what’s possible in their field.

The best healthcare leaders and organizations are determined to keep learning as fast as the world is changing. That’s how you overcome the paradox of expertise. Plenty of leaders work hard to make themselves and their organizations more interesting; that’s how you stand out from the crowd. The best leaders work to keep themselves interested—interested in big ideas, interested in small innovations, interested in the enduring mission of the enterprise and all-new ways to bring that mission to life. In healthcare, the most effective leaders are the most insatiable leaders.

Healthcare leaders can’t be serious about changing unless they’re also serious about failing. One big reason so many organizations are slow to change is that they are reluctant to fail. That’s understandable, especially in the life-and-death world of healthcare. But reimagining how you do business means working with dramatically new technologies, experimenting with different business models, rethinking how you engage with customers—all of which are bound to involve setbacks and disappointments. When it comes to change, failure is an option—because if you’re not failing, you’re not really changing.

Healthcare leaders who want to achieve important things understand the power of small gestures to send big signals. Success in healthcare is about more than just price, cost, quality—making organizations more efficient. It is about passion, emotion, identity—making organizations more memorable to encounter. Whether it’s reimagining the patient experience, redesigning hospital rooms, or creating interactions between patients and providers that are as authentic and welcoming as they are technically proficient, in healthcare, more so than in most fields, it’s just as important to be kind as it is to be clever.

Linda Kaplan Thaler is sought the world over to address a wide range of audiences, from Fortune 500 companies and leading tech companies to universities and educational groups, to international trade associations and beyond. She speaks on a variety of topics, including but not limited to:

  • Leadership
  • The Power of Nice and How to Conquer the Business World with Kindness
  • How to Go from Grit to Great
  • Motivation
  • Entrepreneurship
  • Women’s Issues in the Marketplace
  • Branding
  • How to Develop Your Creative Spirit
  • The Importance of Humor in the Workplace

The Motley Fool Team offers a snapshot view of the economy while looking to the future to provide timeless guidance for investors. They deliver an indispensable survival manual for our unpredictable economic times. With their trademark irreverence David and Tom Gardner, best-selling authors and co-founders of the financial powerhouse The Motley Fool, share:

  • Their take on the current economy and how we got here
  • What smart investors should do now to secure their personal finances and fortify their portfolios
  • How to avoid investment pitfalls and maximize investing opportunities

No one is going to manage your retirement and money for you. If you think your retirement is too far off to worry about, you better get real. The day to start thinking about your money and retirement is today. But you’re intimidated and overwhelmed – where do you start? The Motley Fool is ready to walk you through investing basics whether you have $250,000 or $250 to invest. In this highly entertaining and informative presentation, the dynamic Gardner duo shares:

  • Investing basics, including why you should invest and how
  • Why it’s never too late or too early to build your nest egg
  • Retirement options and common pitfalls

Money.com called David and Tom Gardner two of the most widely followed stock advisors in the world for a reason. Their track records speak for themselves – they spotted AOL, Amazon, and Starbucks long before they were household names. The Gardner expertise has been enhanced over the years with the strategic addition of leading financial experts. This powerhouse team conducts exhaustive analysis on every aspect of the investment industry, including the latest breakthroughs in the biotech industries. David, Tom or a member of The Motley Fool executive team share with audiences:

  • An overview of their stock research methodology and what they look for when evaluating a company’s investment potential
  • Why you must own international stocks
  • The best bargains, next superstars and stocks to avoid
  • How you can follow the markets more closely, have fun and increase your wealth/p>

In the not so distant past financial investing was inaccessible to all but society’s most elite. But the stock market is fundamentally different than it was a decade or so ago – the Web democratized the buying and selling of stocks in an unprecedented way. Now investors have access to an extraordinary amount of free research, analysis, and online investing tools. The Motley Fool has served as a guiding force in the tidal wave of investment changes and has built the “World’s Greatest Investment Community.” The Gardner brothers, co-founders of The Motley Fool, discuss:

  • How technology transformed the investment world
  • What exciting changes and innovations are around the corner
  • How investors, from the most savvy to the novice, can grow their investments by making the most of online resources

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